01. Initial Consultation
We ask how calls are handled now, who answers them and what callers usually need, so we can recommend the right setup.
Plenty of small firms still give customers a personal mobile number, then struggle when they want a day off, take on staff or need to look more established. A virtual business number Leicester callers can reach you on solves that by separating the number from the handset, so calls can be answered wherever you happen to be.
Because the number isn’t tied to a single phone line, you decide where each call goes. Ring your mobile first, pass calls to a colleague or a landline, let missed callers leave voicemail that arrives by email, or offer a short menu so people reach the right department without being passed around.
Nexio Digital Solutions sets the whole thing up for you. We help you choose a local, national or freephone number, configure the routing and features you need, and test every call path before it goes live. Where possible we can also transfer your existing number, so customers keep dialling the one they know, and the service runs on 30-day rolling contracts.
Pick the features that match how your team handles calls today. We configure each one for you and can add more later as your business changes.
Choose a local, national or freephone number depending on the impression you want to create and where your customers are, with guidance on which type suits your business.
Send incoming calls to mobiles, landlines or specific team members, so every caller reaches a real person who can help rather than an unanswered desk phone.
Missed calls leave voicemails that arrive straight in your inbox, so you can listen between jobs or meetings and call back without dialling in to retrieve messages.
A short, simple menu lets callers choose sales, support or another department, directing them to the right person first time and making a small team sound organised.
See which adverts, listings or campaigns are making the phone ring, so you can put more of your budget behind the marketing that produces genuine enquiries.
Link your virtual number to WhatsApp Business to handle enquiries, share updates and reply to customers professionally from wherever you happen to be working that day.
Our specialists have set up virtual phone systems for businesses across many industries, balancing good customer service with the practicalities of running a small team.
Your number type, routing rules and features are chosen around how your business really takes calls, not a fixed bundle you have to work around.
We focus on the calls that matter most, making sure new enquiries reach someone quickly instead of ringing out while you're busy.
A consistent business number across your website and online listings supports local visibility, and call tracking shows which search activity produces phone enquiries.
We explain your setup in plain terms, answer questions as they come up and make sure you're confident using every feature available to you.
As you hire, move or add locations, we adjust routing and add features so your phone system keeps pace with the business.
Leicester and the wider county are home to many businesses whose owners are rarely at a desk: tradespeople moving between jobs, consultants working from home, and retailers or restaurants juggling the shop floor with the phone. For them, a missed call is often a missed customer.
A virtual phone number for business Leicester callers can always reach gives you a fixed point of contact while you move around. If a familiar 0116 number matters to your customers, a local number is an option, alongside national and freephone numbers for firms selling further afield.
It also keeps your personal mobile private. You can put one business number on your van, website and invoices, then change where calls go at any time without reprinting a thing.
A local number helps build familiarity with customers in the areas you serve, which suits businesses whose work is mainly within Leicestershire.
Take business calls from home, on the road or across several sites without customers ever needing to know where you are.
In many cases we can transfer the number you already use, so customers, printed materials and online listings all stay correct.
The service runs on 30-day rolling contracts, so you are not locked into a long agreement while you find the setup that suits you.
Tell us how your business takes calls today and what isn’t working. We’ll recommend a number and routing setup, and come back to you within one working day.
The number isn’t tied to a physical phone line. When someone rings it, the call is routed to wherever you’ve chosen: your mobile, a landline or a colleague’s phone. You can add voicemail to email, a call menu or call tracking, and change the routing whenever your needs shift.
In many cases, yes. We can often transfer an existing business number across, so customers keep dialling the number they already know and your website, listings and printed materials stay accurate. We’ll confirm whether your number can be moved during the initial consultation.
Yes. Calls can be forwarded to your mobile, a landline or several team members, so you can answer from home, on site or while travelling. If you can’t pick up, the caller can leave a voicemail that is sent straight to your email.
Yes. We offer local, national and freephone numbers. A local number can help build familiarity with customers in Leicester and Leicestershire, while national or freephone numbers may suit businesses serving customers right across the UK. We’ll talk through which option fits your customer base.
Yes. Call tracking shows which marketing activities are producing phone enquiries, so you can see whether calls are coming from your website, advertising or other campaigns. That insight helps you put your time and budget into the channels that are actually working.
Pricing depends on the number type, how many people or routes are involved and which features you add, such as call menus, tracking or WhatsApp Business integration. We quote after a free consultation, and there is no long lock-in: contracts roll month to month on a 30-day basis.
Yes. We can connect your virtual number with WhatsApp Business, letting you manage enquiries, share updates and reply to customers from one professional point of contact. It is useful for customers who prefer messaging to phoning, and for teams who are often away from a desk.
Send us a short brief and we’ll come back within one business day with a clear next step — no high-pressure sales.
Virtual Number