Privacy Policy

1. Introduction

This privacy policy explains how Nexio Digital Solutions collects, uses, and protects your personal information when you visit our website or work with us. We are committed to protecting your privacy and handling your information in a clear and responsible way. Please read this policy to understand how we treat your personal data.

2. Who We Are

Nexio Digital Solutions is the data controller responsible for your personal information. This means we decide how and why your data is used. Our details are: Nexio Digital Solutions 90 Sanvey Gate, Leicester, LE1 4BQ Email: info@nexiodigitalsolutions.com Phone: 0116 216 5767 [If you are registered with the Information Commissioner’s Office, add your ICO registration number here.]

3. Information We Collect

We may collect the following types of personal information:

• Identity and contact details, such as your name, business name, email address, and phone number.
• Enquiry details, including the content of messages you send through our contact form, by email, or by phone.
• Client and project information, such as billing details and the information needed to deliver your project.
• Technical data, such as your IP address, browser type, device information, and how you use our website.
• Marketing preferences, including whether you have agreed to receive updates from us.

We do not collect special category data, such as health or ethnicity, through our website, and we ask that you do not send this kind of information to us unless it is needed for a project.

4. How We Collect Your Information

We collect information in the following ways:

• Directly from you, when you fill in our contact form, email us, call us, or work with us on a project.
• Automatically, when you visit our website, through cookies and similar technologies.
• From third parties, such as analytics providers, where you have agreed to their use.

5. How We Use Your Information

We use your personal information for the following purposes, and we rely on the lawful bases set out below:

• To respond to your enquiries and provide information you request. Lawful basis: legitimate interests.
• To deliver our services and manage our relationship with you. Lawful basis: performance of a contract.
• To send invoices and keep accurate financial records. Lawful basis: legal obligation.
• To send marketing updates where you have agreed to receive them. Lawful basis: consent.
• To improve our website, services, and customer experience. Lawful basis: legitimate interests.
• To keep our website and systems secure. Lawful basis: legitimate interests.

Where we rely on legitimate interests, we make sure these are balanced against your rights and freedoms.

6. Marketing Communications

We will only send you marketing emails where you have agreed to receive them, or where you are an existing client and the message relates to similar services. You can ask us to stop sending marketing messages at any time by clicking the unsubscribe link in our emails or by contacting us directly. Opting out of marketing will not affect any service-related messages we need to send you.

7. Cookies

Our website uses cookies and similar technologies to help the site work, understand how visitors use it, and improve your experience. Cookies are small files stored on your device. We use the following types:

• Strictly necessary cookies, which the website needs to function.
• Performance and analytics cookies, which help us understand how the site is used.
• Functionality cookies, which remember your preferences.

You can control or delete cookies through your browser settings, and you can manage your preferences through our cookie banner where one is shown. Blocking some cookies may affect how the website works. [Confirm the exact cookies and tools in use, such as Google Analytics and Google Fonts, by running a cookie scan, and update this section to match.]

8. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties who help us run our business and deliver our services, including:

• Hosting and IT providers who store and manage our website and data.
• Analytics providers who help us understand website use.
• Payment providers who process payments securely.
• Professional advisers, such as accountants and legal advisers.
• Authorities or regulators, where we are required to share information by law.

We only share what is needed, and we expect every provider to protect your data and use it only for the agreed purpose.

9. International Data Transfers

Some of our providers may store or process data outside the United Kingdom. Where this happens, we take steps to keep your data protected to a standard equivalent to UK data protection law, using approved safeguards such as adequacy regulations or standard contractual clauses.

10. How Long We Keep Your Information

We keep your personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Enquiry information is kept for [a reasonable period] where no project follows. Financial records are kept for [six] years to meet tax and accounting requirements. When we no longer need your information, we delete or anonymise it securely.

11. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. These include secure systems, access controls, and regular reviews of how we handle data. While we work hard to protect your information, no method of transmission over the internet is completely secure.

12. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• The right to access the personal information we hold about you.
• The right to ask us to correct information that is wrong or incomplete.
• The right to ask us to delete your information in certain circumstances.
• The right to ask us to restrict how we use your information.
• The right to ask us to transfer your information to another provider.
• The right to object to us using your information for certain purposes.
• The right to withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

13. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

14. Third-Party Websites

Our website may contain links to other websites that we do not control. This privacy policy does not apply to those sites. We recommend reading the privacy policy of any website you visit through a link from ours.

15. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page, with the date it was last updated. We recommend checking this page from time to time.

16. How to Contact Us or Make a Complaint

If you have any questions about this policy or how we handle your information, please contact us: Nexio Digital Solutions 90 Sanvey Gate, Leicester, LE1 4BQ Email: info@nexiodigitalsolutions.com Phone: 0116 216 5767

If you are not happy with how we have handled your information, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection. You can find more information at ico.org.uk.